Case Study
BayPort Credit Union
BayPort Credit Union partnered with PKI Solutions to strengthen the security and resiliency of its PKI environment, improve visibility into certificate operations, and support compliance reporting requirements through PKI Spotlight and PKI advisory services.
About the company
Industry: Financial Services / Banking
Company Size: Credit Union / Community Financial Institution
Role: PKI Software and solution service provider
Customer Type: B2C, B2B
Headquarters: Newport News, Virginia, US
Challenge
BayPort Credit Union wanted to strengthen its cybersecurity posture and improve visibility into the PKI systems responsible for protecting sensitive financial data, internal applications, and customer communications.
As the organization expanded its use of Interactive Teller Machines (ITMs) and certificate-based systems, the need for secure, highly available PKI operations became increasingly critical. Certificates were required to secure communications between ATMs, ITMs, internal systems, and central banking infrastructure.
The organization identified several major challenges:
- Cybersecurity risk exposure: The organization needed stronger protections against ransomware, data breaches, and other cyber threats.
- PKI monitoring limitations: Existing processes lacked centralized monitoring and proactive alerting capabilities.
- Compliance and audit requirements: Teams required detailed reporting to demonstrate operational resilience and compliance during financial audits.
- Operational complexity: The growing number of certificates and PKI-dependent systems increased management overhead and operational risk.
- Limited internal bandwidth: IT teams needed automated tools and trusted PKI expertise to help streamline operations and reduce manual effort.
PKI is becoming a requirement for every piece of software. For example, we need to have certificates installed on the server for all of our internal applications. All of our firewall traffic has to have certificates now to be able to decrypt and monitor traffic so that we can check it before it gets to the end user. The certificates in the PKI are only becoming more widespread over time as more and more certificates are required everywhere.
– Scott Fales, Principal Network Engineer
Solution
PKI Solutions partnered with BayPort Credit Union to modernize and strengthen the organization’s PKI environment through PKI Spotlight and ongoing PKI advisory services.
Building on previous PKI work completed with BayPort, PKI Solutions helped upgrade the organization’s PKI servers while introducing PKI Spotlight to provide centralized monitoring, alerting, and reporting capabilities across the environment.
With PKI Spotlight, BayPort gained:
- Centralized visibility into PKI operations
- Real-time monitoring and alerting
- Automated notifications for operational issues
- Improved reporting and audit readiness
- Better awareness of certificate health and system availability
- Streamlined operational oversight across PKI infrastructure
PKI Spotlight’s reporting capabilities also helped simplify audit preparation by providing operational and compliance-related reporting directly from the platform.
Key Deliverables
- PKI environment upgrades and modernization
- Deployment of PKI Spotlight for real-time monitoring and alerting
- PKI reporting capabilities to support compliance and audits
- Strategic PKI advisory and operational guidance
- Ongoing support for certificate and infrastructure visibility
Resolution
By implementing PKI Spotlight and working with PKI Solutions, BayPort Credit Union improved visibility into its PKI infrastructure while strengthening the resiliency and operational readiness of its security systems.
The organization gained greater confidence in its ability to proactively monitor certificate-based systems, identify operational issues earlier, and support critical banking infrastructure with more reliable PKI oversight.
Key Outcomes Included:
- Improved visibility into PKI health and certificate operations
- Reduced operational risk across security and encryption systems
- Faster awareness of outages and configuration issues
- Streamlined compliance and audit reporting processes
- Increased operational efficiency for internal IT teams
- Greater confidence in the availability and resiliency of PKI services
By the numbers:
How we helped Greenhill
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