You cannot download CA certificate from web enrollment pages

As part of joining PKI Solutions, several blog posts from my old site are re-posted here for visibility and thoroughness.

When you try to download CA certificate from web enrollment pages you get a prompt message with unreadable proposed file name:

Do you want to save certnew_cer?ReqID=CACert&Renewal=1&Enc=bin (1,09 KB) from <ServerName>

And when you press ‘Save’ button in the save file dialog nothing happens and file is not saved. You cannot close ‘Save File’ pop-up prompt even if you press ‘Cancel’ button.


This issue occurs if you are using operating system listed in the ‘Applies to‘ section and Internet Explorer with enabled Enhanced Security Configuration (ESC). Internet Explorer ESC applies strict security settings which prevent you from downloading CA certificate from web enrollment pages. For more information about IE ESC feature please read this article: Internet Explorer: Enhanced Security Configuration


You need to disable Internet Explorer Enhanced Security Configuration.

  • Logon to the server with local administrator permissions;
  • Click StartAdministrative Tools and click Server Manager;
  • On the right pane click ‘Configure IE ESC‘ link
  • In the opened dialog box disable Internet Explorer ESC for appropriate group (Administrators and/or regular users).
  • Click Ok and restart Internet Explorer.

You should not disable Internet Explorer ESC for Administrators group. This is because by disabling this feature you increase the exposure of your server to potential attacks that can occur through Web content and application scripts. Instead you should access web enrollment pages by using regular user account and disable IE ESC for regular users only.


In an Active Directory environment you should avoid web enrollment pages usage directly from servers. For management purposes you should use administrative computer that runs client operating system (Windows Vista/7) and with installed Remote Server Administration Tools (RSAT). 

About Vadims Podāns

Senior PKI Developer


  1. Mohit on September 9, 2019 at 8:16 pm

    Would adding the web enrollment site to Trusted sites not be a better option(I guess that would work) ?

  2. Vadims Podāns on September 10, 2019 at 11:25 am

    As far as I know, IE ESC is not compatible with ADCS web enrollment. So, this may not work.

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.